Optimization Testing vs Diminishing Returns

The benefits of continuous improvement and optimization of web and mobile presences are a given.  Optimization testing provides Marketers with concrete evidence that the changes implemented are either valid or yielding a negative conversion rate.  Marketers are under extreme pressure to increase RPS (revenue per sale) and CR (conversion rate), while also decreasing cart abandonment … Continue reading Optimization Testing vs Diminishing Returns

Knowing Your Audience

When it comes to marketing, knowing your target audience is key.  Sophisticated organizations understand that there is no one size fits all when it comes to advertising.  Therefore these organizations utilize targeting, segmentation, look-alike models, and personalization to ensure that the content of their marketing campaigns speaks directly to the intended audience. Historically, the financial … Continue reading Knowing Your Audience

Marketing Technology Landscape 2015

At this point last year, this is how the full Marketing Technology landscape looked.  There were lots of newcomers.  If you're working on your organization's Marketing Technology roadmap, be sure to review this invaluable tool. I wonder what 2016 has in store... View and/or download the full image: 2015 Marketing Technology Landscape

Damage Control – What to Do When a Social Media Problem Occurs

You’ve probably heard of Applebee’s blunder on social media. A pastor wrote on a receipt that he shouldn’t have to give an Applebee’s waitress 18 percent when he only gives God 10 percent. An image ended up going viral that led to Applebee’s social media representative writing a defensive comment in reply to it. Applebee’s … Continue reading Damage Control – What to Do When a Social Media Problem Occurs

What can I do about negative online publicity?

It’s frustrating. Sometimes warranted, but still painful. A great learning opportunity. If it’s untrue, it’s slander – and thus legal options are available. Cleaning up negative publicity can feel as fleeting as trying to obtain an 850 credit score after a bankruptcy and foreclosure. Step one is realizing negative content has been posted about you. … Continue reading What can I do about negative online publicity?